r990bt Privacy Policy

Last Updated: January 2026

1. Introduction

This Privacy Policy ("Policy") describes how r990bt ("we", "us", "our") collects, uses, stores, and discloses personal data in connection with your use of the r990bt website at r990bt.net and all associated services, including sports betting, casino games, live dealer tables, and any other products offered on the Platform.

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of r990bt immediately.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on a data-protection matter, this Policy shall prevail.

2. Data We Collect

r990bt collects only the personal data that is necessary for the legitimate purposes described in this Policy. The categories of data we may collect include:

2.1 Identity & Contact Data

• Full legal name and date of birth
• Residential address (street, city, district, postcode)
• Email address and mobile phone number
• Nationality and country of residence
• Government-issued identification document number (collected during KYC verification)

2.2 Financial Data

• Mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits or withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
• Account balance history
• Bonus and promotional credit records

2.3 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited, games played, bet history, and in-Platform navigation patterns
• Referring URL and traffic source

2.4 Communications Data

• Records of live chat conversations, email correspondence, and support ticket submissions
• Feedback, complaints, and dispute resolution correspondence
• Marketing preference settings and communication opt-in or opt-out status

2.5 KYC Verification Documents

• Copies or images of government-issued photo identification (National ID, passport, or driving licence)
• Proof of address documents
• Payment method verification screenshots as required

3. How We Collect Data

r990bt collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device identifiers, cookies, and session logs generated by our web servers and analytics infrastructure.
• Third-party payment processors: Transaction confirmation data received from mobile wallet providers (bKash, Nagad, Rocket, Upay) in connection with deposits and withdrawals you initiate.
• Identity verification providers: Where r990bt uses a third-party KYC service to verify the authenticity of documents you submit, that provider may return verification results and risk scores to us.
• Fraud prevention services: Signals and indicators from anti-fraud and anti-money-laundering screening tools that help us identify suspicious account activity.

4. Lawful Basis for Processing

r990bt processes personal data only where a valid lawful basis exists. The table below sets out the primary basis for each category of processing activity:

Processing Activity	Lawful Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
KYC identity verification	Legal obligation (AML compliance)
Fraud prevention and security monitoring	Legitimate interest
Customer support communications	Performance of contract / Legitimate interest
Promotional and marketing emails	Consent (opt-in)
Platform analytics and performance improvement	Legitimate interest
Responsible gaming monitoring	Legal obligation / Legitimate interest
Retention of financial records	Legal obligation

5. How We Use Your Data

r990bt uses the personal data we hold about you for the following purposes:

• To create, maintain, and manage your r990bt account and verify your identity.
• To process deposit and withdrawal transactions and maintain accurate financial records of your account activity.
• To provide customer support, respond to your enquiries, and resolve disputes or complaints in a timely manner.
• To comply with applicable anti-money-laundering, counter-terrorism financing, and financial crime prevention obligations, including screening your information against relevant sanctions lists.
• To monitor Platform usage, detect and investigate suspicious or fraudulent activity, and take appropriate enforcement action where breaches of our Terms & Conditions are identified.
• To personalise your experience on the Platform, including surfacing relevant game recommendations, promotional offers, and sports betting markets based on your activity history.
• To send you service notifications such as deposit confirmations, withdrawal updates, account security alerts, and policy change notifications. These communications are not optional as they are essential to the operation of your account.
• To send you marketing and promotional communications where you have provided explicit consent. You may withdraw consent at any time by updating your notification preferences in your account settings or by contacting our support team.
• To fulfil our responsible gaming obligations, including monitoring for indicators of problem gambling behaviour and triggering welfare interventions where warranted.
• To analyse aggregate, anonymised usage data to improve Platform performance, user experience, and game selection.

6. Data Sharing & Disclosure

r990bt does not sell your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Service Providers

Third-party vendors who process data on our behalf under contractual data processing agreements, including: payment processing and mobile wallet integration partners, KYC and identity verification providers, fraud detection and anti-money-laundering screening services, cloud hosting and infrastructure providers, and customer support platform operators.

6.2 Game Providers

Licensed game studios and live dealer operators (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Spribe) may receive your player account identifier and session token to facilitate gameplay. These providers are contractually prohibited from using that data for any purpose other than delivering the requested game session.

6.3 Legal & Regulatory Authorities

r990bt may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of r990bt, our players, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of r990bt's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your data is processed as a result.

7. International Transfers

r990bt operates on an international basis and some of our service providers are located outside Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, r990bt ensures that appropriate safeguards are in place prior to the transfer. These safeguards may include standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms. By using the Platform, you acknowledge and consent to such transfers occurring as described in this Policy.

8. Data Retention

r990bt retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:

• Active account data: Retained for the full duration of your account registration and for a period of five years following account closure, in accordance with standard financial record-keeping and anti-money-laundering requirements.
• KYC verification documents: Retained for a minimum of five years from the date of submission, or longer if required by specific regulatory obligations applicable to the jurisdiction.
• Transaction records: Retained for five years from the date of the transaction.
• Customer support records: Retained for three years from the date of the last interaction, unless the record is relevant to an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for the duration of your account plus two years to evidence compliance with consent requirements.
• Technical logs: Retained for up to 12 months on a rolling basis for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Cookies & Tracking

r990bt uses cookies and similar tracking technologies to maintain your session, secure your account, and understand how the Platform is used. We categorise our cookies as follows:

9.1 Strictly Necessary Cookies

These cookies are essential to the operation of the Platform and cannot be disabled. They include session authentication tokens, security identifiers, and load-balancing cookies. Without these cookies, the Platform cannot function correctly.

9.2 Performance & Analytics Cookies

We use first-party analytics cookies to measure page load times, navigation flows, and feature usage. This data is collected in aggregate form and is not used to identify individual users. It helps us improve Platform performance and prioritise development resources effectively.

9.3 Preference Cookies

These cookies remember your in-Platform settings and preferences, such as display language, notification preferences, and last-visited game categories, to provide a more consistent experience across sessions.

9.4 Third-Party Cookies

r990bt does not deploy third-party advertising or retargeting cookies. Cookies set by licensed game providers within embedded game iframes are governed by those providers' own privacy policies. r990bt does not have access to or control over those cookies.

You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging into your account.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by r990bt:

• Right of Access: You may request a copy of all personal data r990bt holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. For most basic account information, you can update your details directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. We cannot erase data that we are required by law to retain.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to processing of your data where it is based on legitimate interest, including profiling for marketing purposes. If you object to marketing communications, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will verify your identity before processing any data rights request and will respond within the timeframe required by applicable law.

11. Children & Minors

r990bt is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. If you are under 18, you are prohibited from registering an account or using any service on the Platform. If we become aware that personal data has been collected from a person under the age of 18, we will immediately close the account, void any associated transactions, and delete the personal data from our systems without delay. If you believe a minor has registered an account on r990bt, please contact our support team immediately.

12. Security Measures

r990bt implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and our servers.
• Encryption at rest for all databases containing personal and financial data.
• Role-based access controls ensuring that r990bt staff can access personal data only to the extent required by their specific job function.
• Multi-factor authentication enforced for all internal administrative systems.
• Regular third-party security audits and penetration testing of Platform infrastructure.
• Automated intrusion detection and anomaly monitoring with 24/7 security operations coverage.
• A documented data breach response procedure with defined notification timelines.

While r990bt takes all reasonable steps to protect your data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your account, please contact our support team immediately.

13. Third-Party Links

The r990bt Platform may contain references to game providers, payment partners, or other third-party services. This Privacy Policy applies solely to data processed by r990bt. r990bt is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third party whose services you access in connection with your use of r990bt.

14. Policy Updates

r990bt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will notify registered players by email or via an in-Platform notification at least seven days before the revised Policy takes effect. The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the Platform after the revised Policy has taken effect constitutes your acceptance of the updated terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way r990bt handles your personal data, please contact our Data Protection team through one of the following channels:

• Live Chat: Available 24/7 directly on the r990bt Platform.
• Email: [email protected] — please include "Privacy Request" in the subject line for data rights enquiries.

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days of receipt. Where a request is particularly complex or where we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly.